Customer relationships that don't wait for a support ticket.

Mae watches every account's health score, ARR at risk, and renewal window continuously — surfacing what needs a human this week instead of waiting for churn to show up as a cancelled invoice. Own tenancy, own login, and a live composite health score pushed to Cosmos for every account you manage.

Built as the customer layer every other module feeds

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One composite health score per account

Every account gets a live, trending health score, not a snapshot — renewals due in the next 30 days and ARR exposed at each risk tier are always current, not a monthly report someone has to remember to run.

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Mae's digest, not a dashboard you have to check

A running feed of what actually needs attention — each signal comes with a suggested action and a one-click dismiss, so the rail stays a worklist, not a wall of noise.

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Every signal reaches Cosmos, automatically

Churn risk, engagement, and NPS delta push straight into Axceed Cosmos as they're detected (LD-104) — Arc is the one place customer-health truth lives, and every other module reads it from there instead of keeping its own copy.

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Own tenancy, own login, from day one

Standalone-first by design — your team signs in directly, no dependency on another Axceed product being set up first. Prime SSO federation is available if your org already uses it, never required.

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The customer layer, not a silo

Any other Axceed module can push customer signals into Arc over REST — Arc is designed to be the shared source of truth for account health across the whole portfolio, not a relationship tool that only knows what happens inside it.

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Billing through Meter, like everything else

Entitlements and plan checks run through Axceed Meter's API — the same merchant-of-record every Axceed product bills through, so your subscription is never something Arc tracks on its own.

Frequently asked questions

Is this a CRM?

No — Arc doesn't replace your sales CRM. It's the customer-health and relationship-signal layer: composite health scoring, at-risk tracking, and a proactive digest of what needs a human this week, purpose-built for post-sale customer success rather than pipeline management.

Do I need other Axceed products for Arc to be useful?

No. Arc owns its own tenancy and its own login and works standalone from day one. Its value grows as other modules push customer signals into it and as Cosmos aggregates what Arc detects, but nothing here is gated behind another product.

What actually happens to a signal Mae surfaces?

Each signal in the digest carries a suggested action and stays visible until a human takes it or dismisses it — nothing is auto-resolved silently, and every signal that's detected is also pushed to Cosmos as churn risk, engagement, or NPS delta.

How is health score calculated?

Health score is tracked per account with real history (shown as a trend line, not just a single number) and rolled up into one composite score across your whole portfolio — the same number that gets pushed to Cosmos as customer_health_composite.

Customer relationships that don't wait for a support ticket.

Built as the customer layer every other module feeds

Frequently asked questions

See which accounts need you this week.